Doorstep Pickup Initiation
Agent arrives at the customer's address. Return is initiated only after OTP confirmation from the customer's registered mobile. Geo-hash locks the agent's location to the delivery address — no OTP, no pickup.
Shiptri Logistics Solutions
Technology-Enabled Reverse Logistics
Shiptri simplifies product returns for D2C, e-commerce, and retail. We manage the return journey from pickup to final handover, helping businesses reduce costs and improve customer experience.
- Reverse Pickup
- Doorstep QC
- Fraud Prevention
- Recovery Intelligence
A specialized unit of Delivery Plus · Powered by 10,000+ pincode network · 700+ hubs across India
Trusted by 40+ enterprise clients
Building India's most trusted reverse logistics brand.
Vision
To be India's most trusted reverse logistics brand — where every return is verified, every item is tracked, and every rupee of recovery is maximized.
Mission
To be India's most trusted reverse logistics brand — where every return is verified, every item is tracked, and every rupee of recovery is maximized.
What We Deliver
12-Point Condition Grade
Items undergo rigorous 12-point condition grading before they even leave the customer's door.
Verified Doorstep RVP
Doorstep return pickup secured with OTP and location geo-fencing verification.
Evidence Locked
Comprehensive photo and video quality checks locked to every AWB at the point of pickup.
Real-Time Tracking
Uninterrupted return visibility from the moment of pickup, to hub arrival, to final disposition.
Fraud Profiling
Advanced fraud profiling running at the address level, seller level, and via behavioral patterns.
PAN India Coverage
Powered by Delivery Plus infrastructure with 5,000+ pin codes and 700+ hubs nationwide.
Every return, checked, exchanged and recovered.
From the doorstep to your hub, Shiptri runs AI-assisted quality checks, same-visit exchanges and fraud controls on every pickup, so your team gets clean inventory and a record they can trust.
AI-Powered Doorstep Quality Check
AI verifies every return at pickup by matching brand, color, size, tag number, SKU, and product condition against your catalogue. Fewer wrong returns. Smarter verification. Better control.
Hand-to-Hand Exchange Services
The reverse pickup and replacement delivery happen on the same trip. Your customer hands over the old item and receives the new one at the doorstep—no second pickup, no second wait, no exchange delays.
Faster Deliveries. Smarter Operations.
Shiptri Logistics streamlines delivery operations, ensuring timely DTO handovers and faster turnaround times. Our tech-driven processes reduce reattempts and improve efficiency, enabling Next-Day DTO handovers within cities and metro areas for reliable customer experiences.
Pickup to recovery in one operating system.
Five sequential controls lock condition evidence, identity verification and fraud signals at the point of pickup not days later at the warehouse.
On-Spot QC & Evidence Lock
Agent opens the package at the door. Standardized photos (minimum 6 angles) and a 30-second unboxing video are captured and watermarked with timestamp, GPS coordinates and AWB number. Evidence is uploaded to the Shiptri platform in real time.
12-Point Condition Grading
Each item is checked against 12 product-specific QC parameters—SKU match, seal integrity, accessories, physical damage, functional check, and more. The grade is locked to the AWB before the agent leaves.
Verified Reverse Transit
Every graded item enters the network with a tamper-evident seal and digital record. All scan events from pickup and transit to hub arrival are tracked in real time on the brand's dashboard, providing complete visibility throughout the reverse journey.
Hub Grading & Disposition
Item received at the hub with a complete doorstep evidence file. Evidence is cross-checked at the hub, and the item is processed further through the network.
Six controls between the customer and your hub.
The decision happens at the door, with evidence attached to the return record.
Agent's GPS coordinates are captured and matched against the delivery address geofence (50-metre radius). If the agent is not physically at the address, the pickup is blocked.
04 / QC parameters
Two halves of one journey.
The first three steps decide what the return is. The last three decide what it is worth.
In the field · steps 1 to 3
Inside the network · steps 4 to 6
Return raised
Request authorised against your policy
Pickup
Doorstep collection and quality check
Transit
Consolidation to the sorting hub
Grading
Condition codes applied to the unit
Restock
Sellable stock or refurbishment
Recovery
Resale or responsible recycling
Most reverse networks start collecting evidence at step 4, once the parcel is already inside the building. Shiptri collects it at step 2, at the customer's door, which is the last moment the two can still be compared.
Closing every loophole in the return chain.
Every fraud vector has a named control across the doorstep, platform and exception workflow.
Known Fraud Vectors
- 1
Empty Box Return
Customer returns an empty box or packaging stuffed with waste material
- 2
Product Substitution
Original item replaced with a cheaper, damaged or counterfeit product
- 3
Wardrobing
Item used (worn, opened, consumed) and returned as "unused"
- 4
Wrong Item Return
Completely different SKU returned against the original order
- 5
Fake Pickup Claim
Agent marks pickup as completed without collecting the item
- 6
Repeat Fraud Accounts
Same address or device used for multiple fraudulent return claims
Shiptri Controls
- 1
Mandatory unboxing video
30-sec continuous video; empty box fraud caught at the door
- 2
AI-assisted image match
Returned item compared to catalogue; substitution flagged instantly
- 3
Condition grading at door
A/B/C/D grade with photo evidence; "unused" claim verified
- 4
SKU barcode scan
Returned SKU matched to original order manifest; mismatch = exception
- 5
Geo-hash + OTP lock
Agent must be physically present; pickup cannot be faked remotely
- 6
Address & device profiling
Fraud risk score assigned per address, device ID and return history
Every fraud vector has a named control. No pickup is confirmed until all controls pass.
Platforms We Integrate With
Native connectors for the common platforms, and an API for everything else. Returns raised in your system appear in ours without a spreadsheet in between.
Nationwide Coverage Backed by Delivery Plus
Shiptri runs on the operational backbone of Delivery Plus network. This is not a startup network being built from scratch. It is enterprise-grade infrastructure, available to Shiptri clients from day one.
5000+
Pin codes Covered
700+
Hubs & Branches
300K+
Daily Deliveries
6-7.5K
Field Workforce
24 States 3 UT
Coverage
130+
Owned EVs
Major Cities
Nationwide presence in key metros & Tier 1/2/3 cities
Faster Turnaround
Connecting even the most remote locations
Faster Turnaround
Greater efficiency, shorter delivery cycles
Before you get in touch
Questions we get on the first call.
Across 10,000+ pincodes on the Delivery Plus network, covering 24 states and 3 union territories. Send us your top pincodes and we will confirm coverage against your actual order spread.